Contact

The one email

support@maypurl.com

We read every message. We respond within 7 business days, usually much faster. Put a relevant prefix in the subject line so we route it correctly:

• Refund for refund requests or charge questions. See the Refund Policy.
• Privacy Request for data access, correction, deletion, or any DPDPA / GDPR right.
• Bug for technical issues. Include your session ID (visible on your dashboard) and a description of what happened.
• Feedback for criticism, feature requests, or product ideas. We can't promise to act on every suggestion, but we read all of them.
• Press for journalists, bloggers, or anyone writing about us.
• Partnerships for businesses interested in offering Maypurl to their candidates, employees, or community.

What we don't have

• Live chat. Email is more honest. It gives us time to actually think before responding.
• A phone line. Same reason. Phone calls under pressure for a service about handling pressure don't make sense.
• A help center with 200 articles. The product is supposed to be obvious. If something isn't, that's a bug. Tell us and we fix the product, not write a help article around the bug.

Where we are

Maypurl Inc operates remotely with team members based in India. We're not at a specific office address right now. Mail correspondence isn't supported. Please use email.

Response expectations

• Refund or technical issues affecting an active session: we aim for 24 hours.
• Privacy requests: within 30 days as required by DPDPA and GDPR. Usually much faster.
• Feedback or non-urgent product questions: within 7 business days.
• Partnership and press inquiries: within 7 business days.

If we miss our own targets and you haven't heard back, send a follow-up. Email gets lost, especially in a small team. We won't be offended.